Help & Troubleshooting

Install on an iPhone or iPad

1. Open the Harvest Barn app link in Safari.
2. Tap the Share button. If you do not see it, tap More, then Share.
3. Scroll down and tap Add to Home Screen.
4. Make sure Open as Web App is turned on, then tap Add.

If Add to Home Screen is missing, scroll to the bottom of the Share menu, tap Edit Actions, and add it. The app must be opened in Safari—not inside Facebook, Instagram, Gmail, or Chrome.

Install on an Android phone

1. Open the app link in Chrome.
2. Tap Install App when prompted.
3. If there is no prompt, tap Chrome’s three-dot menu and choose Install app or Add to Home screen.

Barn Pass Help

I need to create a Barn Pass

Open Check-In, enter your name, mobile number, email, and group size, then select Create My Barn Pass. Email is required so you can recover the pass later.

My pass says it needs to be replaced

Select Replace this pass. If this phone is still authorized, the replacement appears immediately and the old QR code stops working.

My pass disappeared or I changed phones

Select Already have a Barn Pass? Recover It. Enter the phone number, last name, and email saved with the pass. Enter the six-digit code sent to your email.

I do not have an email saved

Ask staff for Barn Pass Recovery. Staff can confirm your record, add your email, and send the recovery code.

Replacing or recovering a Barn Pass keeps the same customer record and does not move your existing position in today’s line.

Check-In Help

• Express Check-In opens at 6:00 a.m. on Saturdays and Sundays.
• Groups are limited to three people or fewer.
• If you already joined from home, staff scanning your pass marks you as arrived without changing your assigned position.
• If the app will not open, use the website Express Check-In form as a backup.

Notification and Alert Help

1. Open your Barn Pass in the installed app.
2. Select Enable “It’s Your Turn” Alerts.
3. Choose Allow when your phone asks for notification permission.

If alerts were previously blocked, open your phone’s Settings, find notifications for the Harvest Barn app or browser, and turn them on. Keep the app installed on your Home Screen for the best iPhone experience.

Try these quick fixes

• Confirm that your phone has an internet connection.
• Close the app completely, then reopen it.
• Refresh the page once.
• Make sure you are using the newest app link.
• Do not clear browser data unless staff asks you to; doing so may remove the pass stored on that phone.